Frequently Asked Questions
Booking
Q.How far in advance should I book?
A.
The earlier the better, since dates and specific inflatables can book up quickly. That said, we'll always try to accommodate last-minute requests when possible.
Q.Does the price include delivery, setup, and pickup?
A.
Yes — delivery, setup, and pickup are included in your rental price, as long as your order meets our minimum order requirement.
Q.Is a deposit required to book?
A.
Yes, a deposit is required to officially reserve your date. This amount is applied toward your total order. The remaining balance can be paid by credit card any time before your event.
Q.What payment methods do you accept?
A.
We accept all major credit cards and digital wallet (Apple/Google pay).
Q.What if my date shows as unavailable/closed on your calendar?
A.
If your date shows closed when booking online, feel free to email us to request availability. Sometimes we can accommodate a night before delivery (additional fees will apply) if we have units available.
Q.Can I make changes to my order after booking?
A.
Yes, email us and we'll do our best to accommodate changes to your order, subject to availability.
Pricing & Fees
Q.What's included in the base price vs. what costs extra?
A.
The base rental price includes delivery, setup (tarp and extension cord), cleaning/sanitizing, and pickup for the hours within our daily availability. Additional costs may apply for a damage waiver, sandbags (if setting up on turf/concrete/asphalt), extra distance delivery fees, or special timing requests (early delivery before our daily hours or late pick up).
Q.Are there additional delivery fees for certain cities?
A.
We offer free delivery to San Ramon, Danville, Dublin, Pleasanton, and Livermore, CA on bounce houses and inflatable slides. Delivery to Alamo is available for an additional charge. Party-rental-only orders that do not meet our minimum order requirements are subject to a $50 delivery fee within our standard service area. Please email us to book if you do not meet the minimum order requirements to inquire about delivery or customer pick up (if offered).
Q.What if my setup surface isn't grass?
A.
All inflatable units must be staked into the ground or anchored with sandbags for safety. If you're setting up on turf, concrete or asphalt, sandbags are required (additional fee) and must be reserved along with your booking — choose the correct surface type when booking to ensure we have the correct support available at delivery. No refunds will be issued and additional fees may apply if the incorrect setup surface is selected. Please email us if you're unsure which surface type to choose.
Q.Do you charge extra for early morning or late pickup requests?
A.
Standard delivery and pickup windows are included in your price. Requests for a specific early or late time outside our normal windows may incur an additional fee — contact us in advance to arrange.
Space & Setup Requirements
Q.Will the inflatable fit in my yard?
A.
You'll need a flat area of grass, concrete, or asphalt within 50 feet of a standard electrical outlet, with room for the unit's full footprint plus the blower. Also check overhead clearance — our units are at least 17 feet tall. Setup dimensions are listed on each product page. Please measure carefully before booking, as we're unable to issue refunds if a unit doesn't fit at the time of delivery.
Q.What kind of surface can you set up on?
A.
We can set up on most flat grass, turf, concrete, dirt (with NO rocks) or asphalt surfaces. We cannot set up on rock, gravel, mulch, sand, mud, or tanbark, as these can damage the inflatable. We can set up across different surfaces (for example, your grass area connects with a concrete area) as long as the transition is completely flat (no steps, rocks, etc between the two surfaces).
Note-All inflatable units must be staked into the ground or anchored with sandbags for safety. If you're setting up on turf, concrete, asphalt, or a split surface (like grass/concrete), sandbags are required (additional fee applies) and must be reserved along with your booking — choose the correct surface type when booking to ensure we have the right support available at delivery. No refunds will be issued and additional fees may apply if the incorrect setup surface is selected. Please email us if you're unsure which surface type to choose.
Q.What do I need to prepare before you arrive?
A.
Please clear the setup area and delivery pathway of debris, rocks, sharp objects, toys, hoses, and pet waste, and trim back any bushes/shrubs/trees along the path. Avoid mowing within 2 days of your delivery. Our driver needs a clear pathway at least 3 feet wide with no stairs.
Q.Do you need access to an electrical outlet? What if I don't have one nearby?
A.
Yes, our units require access to a standard outlet within 50 feet of the setup location. We do not provide generator rentals.
Q.What if my yard has stairs, a narrow gate, or limited access?
A.
lease email our office ahead of time if your setup area has stairs, a tiered yard, or a narrow path — bounce houses are too heavy to carry up stairs, so we'll need to discuss options together. Please also measure your gate width and let us know if it may not be wide enough.
Delivery & Pickup
Q.What happens on delivery day?
A.
Our driver will text when they're about 10-15 minutes out. On arrival, the driver will confirm your set up area and power source. The driver will set up, secure, clean, sanitize, and safety-check the unit (on average can take about 45 minutes but may be longer depending on the unit).
Q.How does the driver get the inflatable to the setup area?
A.
Our drivers use a heavy-duty dolly to move inflatables from the truck to the setup area and back. Rolled up, units weigh 175-350 lbs. and stand 5-6 feet tall — they cannot be lifted over stairs or other obstacles. The pathway to your setup area must be a clear, relatively flat 3-foot-wide path with no stairs or steps. We cannot go through garages or the house to reach the set up area.
If your only access involves stairs or another obstacle, please contact us before placing your order. Without prior arrangements, the driver may be unable to safely deliver and set up the unit — no refunds are given in this case. If the driver determines the path is safe enough to proceed despite stairs/steps, additional fees may apply. If you’re unsure, please email us immediately.
Q.Will I get my exact requested delivery time?
A.
We do our best to accommodate requested times, but exact times aren't guaranteed. We aim to have everything set up prior to your event start time noted on the order. Deliveries can start as early as 7am depending on the day's schedule and distance between stops. We'll confirm your delivery window 1-2 days before your event.
Q.Do I need to be home for delivery?
A.
Yes — someone 18 or older must be present for the full delivery window.
Q.Can I request a specific pickup time?
A.
Pickups typically run in the late afternoon, though exact timing depends on the day's schedule. If you need a specific pickup time, contact us in advance — additional fees may apply.
Q.Do you deliver to parks or public spaces?
A.
No- due to additional permit requirements and limited power access at most public locations. Most parks in the area do not allow bounce house rentals.
Safety & Cleanliness
Q.Do I need an attendant during the rental?
A.
Yes, an adult should always supervise the unit while in use — monitoring occupancy, keeping children of similar size grouped together, and managing rough play. Here are the rules and occupancy guidelines.
Q.Are your units cleaned and sanitized between rentals?
A.
Yes, every unit is cleaned and sanitized on-site at setup using a non-toxic, biodegradable cleaner and botanical and hospital disinfectant.
Party Rentals & Add-Ons
Q.Is delivery free for party rental only orders?
A.
Delivery is free when you rent a bounce house or slide along with your party rentals. Party rental only orders (no bounce house or slide) are subject to a $50 delivery fee for San Ramon, Danville, Dublin, Pleasanton, and Livermore. Additional delivery fees apply for Alamo.
Q.Can I pick up party rentals instead of paying for delivery?
A.
Yes — we offer limited pickup for party rentals only at our Pleasanton office/warehouse. Email us for more information.
Cancelations
Q.What happens if I need to cancel or reschedule?
A.
We understand plans change. Please review our full Cancellation Policy for details on deposits, refunds, and notice requirements. We're happy to help you find a new date whenever possible.
Q.Will you ever cancel my event?
A.
In the rare cases, yes — for safety reasons such as high winds, heavy rain, or storms. Our goal is always to make sure you get the best use out of your rental time while keeping safety in mind, so if conditions look unsafe for setup or use, we'll reach out to reschedule or discuss next steps with you. Please see our full Cancellation Policy for details.
